Helpful Information

Here are some helpful points on how Order-In runs. If you would like to know more or have a specific question, please call one of our helpful consultants on 1300 851 900.

Ordering Hours
Monday — Friday 8.30am to 5.30pm (AEST)
Weekend deliveries available (selected caterers)

National Coverage
Delivery to all CBD locations nationwide
Flowers and gifts delivered nationally

Order Cancellation
Cancelled orders may incur a cancellation fee. Order-In will do its best to minimise any cancellation fees.

Payment Options
Order-In accepts payment via cheque, EFT, by account and all major credit cards. Visa and MasterCard will incur a 1.40% merchant fee + GST. American Express and Diners cards will incur a 2.30% merchant fee + GST.

Invoices are issued by email following delivery. We can customise our invoices to ensure your vital billing information is captured.

Who to Call
Order-In: 1300 851 900 Order-In consultants are here to guide, recommend and ensure you receive appropriate services on time and on budget.

Ways to Place an Order

  1. Order online:
  2. Email:
  3. Call: 1300 851 900

Order Confirmations
All orders are checked and processed by our consultants. We will send you an email order confirmation. Please check the order confirmation to ensure all details are correct.

Order-In Service Fee
Phone orders will continue to attract a service fee of 5.5%. Placing an order over the phone allows direct consultation with a skilled Catering Consultant who will advise the best options for your order or event and place the order on your behalf. This amount will be highlighted on your order.

All orders placed online will be reviewed by an Order-In Consultant prior to processing. You will receive an email confirmation once your order has been processed.

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