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About Us
How we save you money
What is Order-In?
Our Vision
Our Mission
How Order-In Works
Hours of Operation
Frequently Asked Questions (FAQ)
Lead Times
Placing Orders
Payment Methods
Customized Orders & Quotes
Modifying Orders
Cancelling Orders
Privacy Policy
What is Order-In
Order-In makes great catering easy and convenient. Partnering with "Best in Class" suppliers, Order-In provides companies with catering services when you need it and at the budget you desire. Save time and money, provide the office with endless menu options and feel confident that your order will arrive on time, look great and taste delicious
Our Vision
"To be the exclusive catering and hospitality services provider for Australia's Industry leaders."
Our Mission
- To make great catering easy and convenient for our customers
- To source "Best in Class" caterers and suppliers to suit our customers needs
- To provide savings and efficiencies through streamlining and consolidating our customers suppliers.
- To provide our customers and suppliers with outstanding customer service and professional commitment.
- To excel in providing the best solutions, variety and innovative ideas to ensure piece of mind and cost effectiveness.
- To have an intimate knowledge and faith in our products, and be first to market with innovative ideas and solutions.
- To be passionate about the service we render and work as a team to ensure we are efficient, customer focused, and having fun.
- To leave an unforgettable memory and experience with each customer interaction.
ENJOY THESE GREAT BENEFITS:
Endless Menu Choices
Consolidated Billing
Express Service
Online Ordering
National Coverage
Extended Ordering Hours 8:00am-5:30pm
Enjoy Endless Menu Choices
Tired of the same old sandwiches? With plenty great menus, your colleagues will always enjoy fresh new food ideas.
Consolidated Billing
Save your company time and money. Receive 1 invoice for any supplier or service selected. Pay on only one statement every month.
EASY Online Ordering: www.orderin.com.au
Browse menus online and place your orders there too. All online orders are carefully reviewed before processing and confirmations are sent to you.
Reliable Delivery
All catering orders will arrive within a 15 minute window of your desired delivery time. Alcohol, cakes and equipment require at least a 60 minute window.
Express Delivery
We can get great food to you within 120 minutes.
Dedicated Customer Service
From 8:00am - 6:00pm we will do our best to give you professional, informative and helpful assistance with any type of order.
How Order-In Works:
1. Placing an order is easy
Order Online
Call: 1300 851 900
Email: orders@orderin.com.au
2. Order Approval
We will review & approve your Order
Your order is faxed to the supplier
You will receive an email confirmation
Order-In will call your selected supplier to discuss your order.
3. Order Production & Delivery
Your selected supplier makes and delivers your order.
Platters are collected within a few days.
4. Invoicing & Follow-ups
Invoices are sent 24-48 hours after delivery. These invoices will be sent to your via email. We will also follow-up on your initial orders to ensure you are satisfied.
Hours of Operation:
8:00am - 6:00pm (Monday - Thursday)
8:00am - 5:30pm (Fridays)
Weekend catering available.
FAQ's
1. Who prepares & delivers the food?
We have partnered with suppliers with proven expertise in the production and delivery of delicious food. Therefore, these outstanding suppliers will be preparing & delivering your order to your location.
2. How much lead-time is required for ordering?
Lead time requirements vary based on the meal occasion you select. 120
Minutes lead is sufficient for simple lunches. However, most orders should
be placed the day before delivery is required.
3. How do I begin placing orders?
Firstly you need to set-up an account by either calling an Order-In Catering Consultant on 1300 851 900, or by filling out our online
registration form (click on the above register button).
4. How can I pay?
Corporate accounts welcomed. Order-In accepts payment via cheque, electronic
deposit and all major credit cards. Credit card payments via American Express or Diners will incur a 3.5% merchant bank fee. Payment via Visa or Mastercard will attract a 1.5% merchant fee.
Please note that payments are net 7 days. A deposit may be required on certain orders. Invoices are sent via your email address.
5. Who do I call if I need help with a menu, require custom food or a quote?
Order-In will gladly help guide you with quantities and serving sizes with
any or our menus. We can also offer to customize a menu to suit your event
or provide you with "obligation free" comprehensive and
competitive quotes. Please call 1300 851 900 to speak with a Catering
Consultant.
6. How can I modify my order?
Orders can easily be modified (by Order-In or online by you). You will
receive a confirmation of any modified order. Orders modified more than once
will incur an additional service fee of $5.00.
7. How do I cancel an order?
It is possible to cancel an order provided ample notice is given before the
order is to be delivered. All cancellations must be made by calling our
Customer Support line at 1300 851 900. Please have your receipt number ready
when wishing to cancel an order. Cancelled orders may incur a cancellation
fee. Order-In will do its best to minimize any cancellation fees.
8. Who do I call if there is a problem?
If you have any problems with your order, please contact our Customer
Support desk at 1300 851 900.
9. How do I know that my order has been received by the caterer or
restaurant?
Once the caterer or restaurant has received your order, we will then contact
you directly by email to confirm your order.
10. How do I know these are the best suppliers?
All caterers that Order-In represents have been carefully selected. Order-In has undertaken the following measures to ensure they are "Best in class" food service establishments:
We have done a physical inspection of their kitchens to ensure they are clean, robust, and able to manage multiple orders.
We have sampled their food. We have checked all references to ensure that their quality of food and service is consistent
11. How can I get in contact with the caterer or restaurant?
If you have questions about your order please contact the Order-In Customer Support desk at 1300 851 900. If they are unable to help you, they will provide you with the contact information of the caterer or restaurant.
Pricing Policy:
Please note all menu prices exclude GST. The 10% Goods & Services Tax is
added to those items that incur GST at time of purchase. Order-In will
strive to maintain their prices over the life of our most current catalogue.
However, we reserve the right to alter prices without notice.
Alcohol Orders:
All alcohol orders will be invoiced directly by the alcohol merchant. PLEASE NOTE: Invoices from the merchant are payable directly to Order-In Pty Ltd.
Service Fee:
Please be advised that each order will incur a service fee of approximately 3-5%. Orders placed online attracted a 3% service fee, while orders placed over the phone attract a 5% service fee. This amount will be highlighted on your order.
Privacy Policy:
Your privacy is important to us.
Safeguarding your privacy and the security of your credit card information
is important to us. Please take a few minutes to read the following policy
so that you understand how we treat your personal information. As we
continuously improve and expand our services, this policy might change. So
please check it out periodically. If you have questions about our policy,
please email us at enquiries@orderin.com.au or call us at 1300 851 900.
How we collect information about you.
We collect information in two ways:
1. We collect information that you supply to us.
2. We collect information from emails and other contacts sent to us by you
and users of our website.
What personal information we collect from our members.
When you register to become an Order-In.com.au member in order to use our service, you are required to provide us with your full legal name, full street address including city, state and postal code, and telephone number. You must also provide an Email Address and Password.
Once you are a registered member, you can quickly access our online ordering system using your email address and password. We will store this information for you on our servers. Every time you use our service, we collect information about the caterers and restaurants you select and the orders you place. We collect additional information about how you use our website and service.
If you contact us by letter, phone, fax or email through the contact
information on the "Feedback" Page, we will collect your sender
information and may collect the other information you voluntarily disclose to us.
How we store the information we collect.
We store the information you provide to us and the information we collect electronically in our computer databases. Access to our computer servers is controlled by firewalls and security gatekeepers.
How we use the information we collect.
We use the personal information about you stored in our member database in various ways. First, the next time you use our service and enter your Email Address and Password, we will call up your information out of our database to make processing your order faster and easier.
We do not sell your personal information, or any information that can be identified to you personally, to any third-party marketers or other third parties. We do aggregate information about how our service is used (without specific identification to any particular user or member) to be able to improve our service and make it more responsive to members preferences. We also make such aggregate information (without identification to any specific individual) available to our restaurant affiliates and other affiliates in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users and Order-In members.
You can control how information about you is used.
You can limit our communications directly to you. If you do not want to receive emails from us in the future, please let us know. You can change your preferences, or opt out of receiving emails at any time (except when you are in the process of placing an order) by emailing us at enquiries@orderin.com.au.
You can access your information.
Upon your request, we will provide you with access to your unique
account-related information. In your request, please provide us with your current specific contact information so that we can accurately check our records.
How is my information protected?
Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.
Please contact us with any questions or comments.
We want you to enjoy your use of Order-In's service. If you have any
questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the Contact Us section on our website .
This is our current privacy and security policy, but we reserve the right to change our website and this policy at any time. You should check this privacy policy periodically. If our policies regarding collection, storage and use of your information change, the information collected under prior policies will continue to be governed by those policies, unless we obtain your consent to use that information in new ways.
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